Returns & Refunds

Clear policies designed to protect patients and ensure product integrity.

1.Before You Open Your Boxes

Please examine your shipment upon receipt.

  • Wrong product shipped
  • Prescription parameters do not match your order
  • Packaging damaged in transit

Contact us within 7 days of delivery before opening the boxes. We will correct any shipping error at no cost to you.

2.Unopened Boxes

Unopened boxes may be returned within 60 days of delivery for a refund.

  • Original, unopened, unmarked condition
  • No writing, stickers, or alterations
  • Not expired
  • All boxes from the order included

Return shipping is the customer’s responsibility unless the return is due to an Honest Lenses error.

Refunds are issued after returned product is received and inspected.

3.Opened Boxes

Opened boxes are not eligible for return or refund.

Contact lenses are regulated medical devices and cannot be restocked once opened.

If you experience comfort, vision, or adaptation concerns, please consult your prescribing eye care professional. Some manufacturers may offer satisfaction programs administered directly by the manufacturer.

4.Prescription Changes

  • Unopened boxes may be returned under Section 2
  • Opened boxes are not eligible for return

We recommend confirming your prescription details before ordering.

5.Manufacturer Defects

  • Contact us before discarding product
  • We may request return of the product for review

Refund or replacement will be issued if the defect is confirmed.

6.Refund Timing

Refunds are issued to the original form of payment after inspection. Please allow 5–10 business days for your financial institution to process the credit.

7.Non-Returnable Items

  • Opened contact lens boxes
  • Expired product
  • Discontinued product
  • Product damaged after delivery